What is This? The following is a summary of Cognitive User Needs from the User Needs section of the COGA Gap Analysis
What could it be use for? Suggested that this could be used as this summary in the Design Requiremend document in the User Needs section of the we can put it here:
User Needs
- Authentication and Safety
- secure website authentication that is easy to use
- safe way to interact online.
- Context and Distractions
- consume content or complete a task without unnecessary distractions
- know the context (where I am, what I just did, or what just happened)
- restore context
- when I forget where I am or get distracted
- in multimedia. ability to go back to what I just missed, or reorient myself if I get lost
- reminders of important information
- turn off distractions by default and be a trivial option in real time
- Entering Data, Error Prevention, & Recovery
- help avoiding mistakes, and minimizing the mistakes I might make
- know what mistake were made and how to correct a mistake. Do no cause undue alarm a mistake happens
- enough time, and do not lose work
- use applications or APIs that remember a lot of my information so I do not need to enter it again, and to otherwise help me, such as with spelling.
- know where I am in a process, including what I have done and what my next step is.
- able to check my work and go back without losing the work I have just done
- Help and support
- more explanations, such as context sensitive help and short tips.
- know how to get more information.
- easily get human help.
- symbols that help me understand content.
- contextually-relevant graphs and pictures to supplement text so I can understand a point without a lot of reading.
- speech support, with synchronized highlighting, so I can follow as I go.
- rapid feedback.
- highlight section of image, chart, or math, while the section is read.
- more space between letters, words, sentences, and/or lines of text.
- reminders, or I will forget appointments, and when I was meant to do things
- not too many reminders, as I will be distracted.
- confident that I can manage my tasks.
- Simple and Clear Interface
- controls are clear
- understand the menu terms so I know where to find things
- find the controls that I need
- a structure that is easy follow
- can easily find content I need
- signposts so I can find information I need
- Multimedia - understandable structure. Easy to find the content needed
- easily separate what I need, and do not need, and find what I need
- know what an advertisement is, or one from a different website
- know where to find things on a page
- know the design patterns
- unambiguous affordances - I know what things are and what they do
- Familiar Interface
- familiar with the UI, and I know how to work it and what will happen when I work it
- symbols I understand immediately
- different types of messages to be consistent in different parts of the screen
- controls to be consistently positioned on the screen
- Clear and understandable content and text.
- clear language - Understandable use of vocabulary, syntax, and other aspects of language
- clarify implied information and provide unambiguous information
- reduction of dependence on understanding math concepts
- support for slow readers
- understand (familiar) symbols
- understand images and multi-media
- Navigating the system
- find information I need without deciphering a lot of words or symbols
- quickly identify options I need.
- simple-to-navigate menu systems
- simple-to-navigate voice-menu systems
- find a human help
- Navigation and GPS
- option for simplicity - let me balance complexity and speed
- understandable terms, which make sense to users, and do not depend on knowing left and right, or on number dependence
- no automatic rerouting without user consent
- understandable symbols
- no change of context
- no change to orientation